Here are some tips and tricks for troubleshooting and fixing laptop video problems. Video issues are very common within portable computers and with the following tips you should be able to detect and eliminate basic laptop video problems.

Laptop LCD screen has a faint image.

Faint image on laptop screen

Look at the LCD screen very closely and check if you can see a faint image on the screen. It’s possible that the LCD lid close switch stuck in the “closed” position and the backlight stays off even when you open the LCD screen or turn on the laptop. The switch turns off the backlight when you close the LCD display to save the laptop battery power. Check the LCD lid close switch. Usually it is a small plastic pin located close to the LCD hinges. Try to tap on the switch a few times to turn on the backlight. If after tapping on the LCD lid close switch the backlight stays on, you fixed the problem.
It is also possible that after tapping on the LCD lid close switch the backlight works fine, you see a normal video on the screen for some time and then the backlight turns itself off again. In this case I would blame the FL inverter board. Try to reseat cables on both end of the FL inverter to make a better contact between the cables and the FL inverter board. If it doesn’t help I would try to replace the FL inverter board.


Laptop LCD screen is solid white color.

Screen is white

Most likely it is just a bad connection between the LCD display and the system board. I would try reseating the video cable connector on the back of the LCD screen first and check if it fixes the problem. After that I would try reseating the video cable connector on the system board. I would also try reseating cables if there is no video on the LCD screen at all.

The video on the LCD screen is garbled.

Bad image on laptop LCD screen

Try to connect the LCD screen to an external monitor. If the external video is fine, you have a problem with the LCD screen or the LCD video cable. You can try to fix the problem by reseating the video cable on the back of the LCD and on the system board.
If you see the same garbled video output on the external monitor most likely it is not the LCD screen problem. In this case the system board (with onboard video) is bad or the video card is bad.

I understand that these tips will not cover all video problems with portable computers. If you have a different problem, you are welcome to leave a comment and I will try to help you if I can. :)

Are you looking for a new LCD screen for you laptop? Try searching here.

Here’s a notebook display assembly diagram and tips for finding spare notebook parts.

Related articles:
How I took apart and repaired my notebook LCD screen with water damage
Screen inverter replacement. Fixing laptop backlight problem
Laptop has bad video on the LCD screen. What is wrong?

 

Laptop Repair Videos

 

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971 Responses to “How to troubleshoot and fix laptop video problems”

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  1. 90
    Derek Says:

    Thanks CJ! However, the business I wanted to see is under that protective plastic.

  2. 89
    cj2600 Says:

    Charlie,
    I would try to call to Acer and ask them if there is a know issue for your model. It is possible that not only you suffer from the same problem, and it is possible that they can take care of your laptop for no charge. I suggested calling to Acer because I know that Toshiba has some laptop models with a top cover issue, laptops freeze up when you touch the speakers and they fix out of warranty laptops with this problem at no charge to the customers. I’m not familiar with Acer laptops, but may be you have a similar problem?

  3. 88
    cj2600 Says:

    Derek,
    Here is the best close up picture for Toshiba Satellite P25 FL inverter board I have for this moment.
    You should be very happy that your laptop still works. Liquid spills are very unpredictable. Any part could be damaged even if it wasn’t affected by the liquid directly. Yes it is possible that only the FL inverter has been damaged, but it also possible that some circuits on the system board have been damaged too.

  4. 87
    cj2600 Says:

    Ivelina,
    Not sure what is going on with your computer. :( I think the next step would be reloading the Windows operating system. It is just a guess – may be the power management software is corrupted somehow. By the description you provided, it shouldn’t be the fl inverter board problem, even though everything is possible. Some problems are very weird! I have a laptop that I haven’t been able to fix for over 30 days! Replaced almost every single part twice and it’s still doing the same! Just a nightmare. :)

  5. 86
    cj2600 Says:

    Frank,
    I think either the LCD screen itself or the video cable is bad. Not sure, I have never seen a problem like yours. Try to reflash or upgrade the BIOS just in case, it might help.

  6. 85
    Charlie Says:

    Hi there,

    Just wondering if you could help. I have an Acer Aspire 1360 which I’ve had for just over a year.

    When I put pressure on a certain point of the laptop underneath about an inch or two above the battery just below the arrow keys it swithches itself off immediately. As though the power supply has been disconnected.

    Do you have any suggestions?

    Thanks for the help you may be able to offer.

    Charlie

  7. 84
    Derek Says:

    Hey CJ2600 –

    I’ve got a Toshiba Satellite P25-S607, and I recently spilled water…ok, boubon and soda, on it.

    I immediately shut the power down, took it apart, dried it thoroughly with a hair dryer (not too close) and came back a couple days later to fire it up.

    First I should say that after I shut the power down, after the spill, I turned the in an upside down V on the table to help it drain.

    Thankfully, the computer runs fine, but the display is dim. External monitor works fine. Lid close switch does nothing…no flickering. Is it possible when the machine was upside down, liquid shorted the FL inverter? Or could I have shorted something on the system board? But, the external monitor works fine. Could it be a power issue to the inverter? I poked around with a voltage meter on the board and was able to get some signal…(not an expert, just poking around) Could you post a close up picture of the inverter, I have what looks like some black goo coming out of a white circular piece on the board, and I’m not sure if its just some kind of insulation on the board, or if something is fried.

    Thanks! Great resource!

  8. 83
    Ivelina Says:

    Hello – me again.

    Reflashed the BIOS (was latest version anyway) with no luck in solving the problem. I used the Windows-based flash – is that the same as a floppy-disk based or would the latter be worth trying as well?

    Does not seem to matter if it enters stand-by from Windows or just by closing the lid – same thing happens. The only thing that keeps the backlight working is to leave all computer on, just close the lid to switch off the screen while not using it. :-(

    Any other ideas? I am willing to try anything!

    I think there should be a clue (to who can read it!) in that the backlight comes on during the first few moments of resume/boot – it only goes off a few seconds into it (but always at different stages).

  9. 82
    Frank Says:

    Mine sister gave me a satellite 4030cdt laptop. It has a split screen on it problem. The Toshiba is on the buttom when starting up. But when I place mine home monitor on it and the screen is fine. I check all the connections. Any Ideas? Thanks.

  10. 81
    cj2600 Says:

    Ivelina,
    You are right; it looks like the problem is connected to entering into standby or hibernation mode. I think it is not a problem with the FL inverter board.
    I would definitely try to upgrade the BIOS. It is very possible that new BIOS can fix the problem. Carefully read instructions before attempt to upgrade the BIOS.

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