Comments on: Extended laptop warranty always pays off

By: Jim Piere

Jim Piere — Mon, 27 Jul 2009 17:15:46 +0000

After 3 year of my 4 year System Guard warranty, and only having repairs in the last 6 weeks, Toshiba’s System guard offered me a check for $1300 for a computer I bought for $2300 in 2006. they said they have to subtract all the things they did to it in the last 6 weeks. THE WARRANTY SAYS, they will replace the computer if they cant fix it. Well they cant fix it and they are not giving me a new computer.

TOSHIBA CORP, in Irvine called me today, and said “what do you expect,they you have a 3 year old computer” and basically said, they they have nothing to do with the computer after the initial one year warranty. My concerns, he says is all with System NET, from System Guard.

CRAZY. Somehow I have to fight this. Anyone having any ideas how to help me, please write me at jaspiere@hotmail.com
thanks

Jim

By: Debbie

Debbie — Sat, 06 Jun 2009 04:28:43 +0000

The extended warranty for a laptop is well worth it. Laptops can have a lot of problems especially if you use it a lot.
I purchased an HP laptop (with extended warranty) a few years back from Best Buy. It was sent out for repair 3 times. On the 4th repair, they offered a replacement. I purchased an extended warranty again on the free replacement. It was sent out for 3 repairs and it was determined that it could not be fixed. I am in the process of picking out a new replacement.
I will DEFINITELY purchase another extended warranty.

By: cj2600

cj2600 — Tue, 28 Apr 2009 03:09:28 +0000

Richard,

I always pay for everything with a gold/platinum/AMEX, etc. credit card because they double the manufacturer’s warranty.

That’s a good idea. I’m doing exactly the same and buying all stuff on my Visa but I’ve never tried making a claim through my card. Does it work? Is it easy?

Also, know that warranties may expire when you are given a replacement product. I would like to think that if I buy a 3 year warranty, I get 3 years of computer use with no further expense, even if they have to replace the item.

Yep, if they replace the laptop covered by the extended warranty, you’ll have to buy it again for your new laptop. But I can’t complain. It worked for me two times.
Now I’m running a Toshiba Satellite laptop and my 3 year warranty is almost over, but this thing just doesn’t break.

By: Richard

Richard — Tue, 28 Apr 2009 02:00:29 +0000

I always pay for everything with a gold/platinum/AMEX, etc. credit card because they double the manufacturer’s warranty.

Also, know that warranties may expire when you are given a replacement product. I would like to think that if I buy a 3 year warranty, I get 3 years of computer use with no further expense, even if they have to replace the item.

By: Myrtle

Myrtle — Fri, 13 Mar 2009 18:01:05 +0000

I have NEVER had an issue with Best Buy or their Geek Squad protection plans. My husband and children bought me an MP3 player a few years ago. After about a year, it completely died. I didn’t know that my husband purchased the protection plan. Fortunately, I had saved the receipt and saw that he did purchase the plan. Needless to say, I took the thing to Best Buy and walked out with a brand new MP3 that was better than the first one I got, along with an extended warranty. Guess what, I accidently broke the new one and went back to Best Buy to replace it. Presto! I walked away with a NEW MP3 again.

We purchased a fully-loaded Sony Vaio with 17″screen in September 2007. Since that date, the hard drive crashed twice, the LCD screen cracked after being dropped, and the hard drive died after the computer was dropped. Guess how much it cost me to have all the repairs done….ZERO! We wisely purchased the protection plan. The LCD repair was $963 alone. The protection plan cost less than $300. Do I think the protection plan is worth it? Hell yes!!!!!

By: Gail

Gail — Wed, 04 Feb 2009 22:35:27 +0000

Same thing happened to us with our Toshiba laptop. I think it is a screen malfunction as I am finding more and more people who have had this issue. After two months the screen goes. Bestbuy geeks say it is due to physical abuse. We do not abuse our computers. This laptop has never been taken anywhere – sits on a table.

They want $369.+ tax to fix it. We bought three year extended warranty – accidental damage warranty was never mentioned to us. Needless to say I am very frustrated with Toshiba, Bestbuy and the Geeksquad, who basically just want to charge again.

By: cj2600

cj2600 — Tue, 16 Dec 2008 07:36:15 +0000

dhanasekar,

i bought a toshiba Satellite L-310 2 weeks back and my monitor is cracked by my mistake. I have 2 yrs of international warranty but they are asking to pay to replace.

If you purchased a basic 2-year warranty, the broken screen will not be covered. Broken screens, liquid spills, dropped laptops are covered only if you purchase Accidental Damage Protection Plan.

By: dhanasekar

dhanasekar — Tue, 16 Dec 2008 07:24:03 +0000

i bought a toshiba Satellite L-310 2 weeks back and my monitor is cracked by my mistake. I have 2 yrs of international warranty but they are asking to pay to replace.

Pls suggest will it not be covered under warranty. pls provide me some ideas to recover the problem.

By: cj2600

cj2600 — Thu, 01 May 2008 19:30:48 +0000

Sarah,

I got the System guard 3-year warrenty. I’m trying to find out whether my warrenty actually covers broken screens or not.

The System Guard warranty covers accidental damage and your broken screen should be covered too. I think you are fine, they will replace the screen at no charge.

By: Sarah

Sarah — Thu, 01 May 2008 19:15:27 +0000

Ok i have a question for you guys, I have a toshiba qosmio that I had to buy through best buy because it was being discontinued and the website didn’t have anymore.

I got the System guard 3-year warrenty

Called today and they say that it is the same as the toshiba warrenty which here [ http://www.toshibadirect.com/t.....oid=306845 ]
Says it covers accidents and mentions screen damage/repair in the first paragraph.

My brother recently had a screen break and they gave him a new computer, I’m trying to find out whether my warrenty actually covers broken screens or not. Or if there is anyway to upgrade to the ‘oops’ warrenty at this point (bought the computer in 2005) so that when it goes kapootz I can get a enw one.