One or more keys fell off the laptop keyboard and you are not sure how to put them back? Don’t worry, most likely you can fix the keyboard and it’s not necessary to buy a new one. There is no universal repair guide because all keyboards are different. Here’s what I usually do in this case.
Situation 1. The key cap and key retainer fell off the keyboard and you cannot figure out how to assemble them back.

Laptop key fell off

Missing a key? Find a new one at LaptopKey.com

 

Carefully remove the cap from any other working key so the key retainer stays connected to the keyboard.

Remove key cap


Take a closer look at the key retainer, it’s connected to the keyboard at four different points.Assemble the key

Assemble the disconnected retainer the same way as one on the keyboard and put it back in place.Install the key

Put the key cap on the retainer and snap the cap back in place.Snap key cap

Situation 2. The key fell off the keyboard and you lost the cap or the retainer. In this case you can purchase a single key here, just search for it. (Search examples: “Dell keyboard key”, “Toshiba keyboard key”, “HP keyboard key”, etc… )
After you found a new key, put it back in place the same way as I described in the situation 1.

Installing the space bar key.

The space bar key is connected to the keyboard a little bit differently then any other key.

Space bar key fell off

There is a metal retainer connected to the space bar key (on some keyboard models). Separate the retainer from the space bar key with a flathead screwdriver.

Remove metal retainer

Install the retainer back in place as it shown on the picture. You have to engage the retainer with the small hooks on the keyboard.

Connect retainer to keyboard

Put the space bar key back in place and gently press on it with fingers until it snaps back in place.

Connect space bar

That’s it. The space bar key is installed back in place and should work as before. If you still cannot fix your keyboard, then you’ll have to find a new one and replace it.

Here’s another technique you can use to fix a broken keyboard key.

As you see on the picture below the keyboard is missing the U key. The key cap, retainer and even silicone membrane were lost. Let’s see if it’s possible to temporarily fix the U key without buying any spare parts.

Personally, I cannot use keyboard without U key but I can live without a key located on the side from the right ALT, I’m not even sure what this key does. In the following guide I will remove the useless key and install it in the place of missing U.

Keyboard missing one key

Carefully remove the key cap with your fingers.

Remove key cap

Remove the retainer. The retainer has two pieces connected to each other. If one piece got disconnected from the other, connect them back together.

Remove key retainer

The silicon membrane is glued to the keyboard. Very very slowly separate the membrane from the keyboard with a sharp knife. While creating this disassembly guide I damaged one membrane because I wasn’t careful enough.
Again, you have to be very careful removing the membrane.
If you damage the membrane you’ll end up with two broken keys instead of just one.

Key membrane

The silicon membrane has been removed.

Key membrane removed

Now apply some superglue on the bottom edge of the membrane, just enough to keep the membrane in the place.

Apply super glue

Carefully place the membrane in the center of the U. Make sure the membrane is positioned correctly. Wait until the glue cures.

Install key membrane

Install the retainer.

Install key retainer

Position the key cap above the retainer. Gently press on the key cap until it clips in and connects to the retainer.

Position key cap

Now you can use the U key again.

Keyboard is fixed

 

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1,041 Responses to “A key fell off the laptop keyboard. Fixing the problem.”

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  1. 720
    jodi Says:

    yeppers…i just realized that the tiny ittle notch on the top left is gone. i’ll have to check my other tosihba laptop and see if the clip is the same. tanks. lol

  2. 719
    cj2600 Says:

    jodi,

    and the retainer does not look altered or broken in any way.the top of the “h” key is loose. if you don’t hit the key right on center but rather towards the top it pops up.

    Apparently, the retainer IS broken. Otherwise the key would stay attached to the retainer.
    If you wish, you can remove the cap from another key and take a closer look at the good retainer and compare it with a bad one.

  3. 718
    jodi Says:

    thanks but it still is seating properly and the retainer does not look altered or broken in any way.the top of the “h” key is loose. if you don’t hit the key right on center but rather towards the top it pops up.

  4. 717
    cj2600 Says:

    jodi,

    should i take the retainer off and set it first and then push the key on

    That’s the right order.
    1. Remove the retainer from the key.
    2. Attach the retainer to the keyboard.
    3. Push the key on the retainer.

    or does it stay on the key and just get pushed down?

    You can break the retainer this way.

  5. 716
    jodi Says:

    i have a toshiba laptop with a keyboard like the one show in silver. the h key popped off and i cannot get it to seat properly. should i take the retainer off and set it first and then push the key on or does it stay on the key and just get pushed down?

    thank you

  6. 715
    Mischelle Says:

    Thank you so much…with your photos I was able to get my key top back on!

  7. 714
    Antony Says:

    My esc key fell off and i lost 1 key retrainer, can i buy such a part??? i got a hp laptop.

  8. 713
    chris Says:

    my esc and delete keys came off and i cant get them to go back on

  9. 712
    Dylan Says:

    Okay, thank you SOOO much. I had been trying to fix my laptop key for over 2 hours, then i found this page and i FINALLY fixed it. Thank you thank you THANK YOU!

  10. 711
    cj2600 Says:

    Eric Geer,

    I have a Ibm T40 Thinkpad and the “b” key does not work at all…it doesn’t stick, it doesn’t slide, its not stuck…it just does not work…is there any way to try to clean off connections in order to maybe possibly have it work…

    I afraid you’ll have to replace the keyboard. I don’t know any other way to fix the problem.

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