Toshiba Satellite A60 and A65 problems

posted in: Toshiba Problems | 432

Let’s talk about problems typical for Toshiba Satellite A60 and A65 notebooks. Do you own one of these laptops? Is it working fine for you?
Here are some typical issues I’ve notices with this model.

1. First of all – overheating
Does your laptop shuts down without any reason when you ran CPU intensive programs? If yes, then most likely it happens because the laptop overheats. It happens because overtime the heatsink gets clogged with dust. A layer of dust collects between the cooling fan and the heat sink (dashed line on the picture) and heat produces by the processor gets trapped inside the laptop. As a result of that, the processor overheats and the laptop shuts down.
Clogged fan

There are two different way to clean the heat sink and fan in these models:
– Buy a can of compressed air or find an air compressor and blow off the heat sink through the air intakes on the bottom of the laptop.
– Remove the keyboard¬†and you’ll get an access to the cooling fan. Blow off dust from the fan and the heat sink.
In some cases the laptop overheats because of defective cooling fan. The fan should start working as soon as you power up the laptop. If the fan will not star, most likely it’s bad and must be replaced. You can find a new heat sink cooling fan for Satellite A60 and A65 notebooks by the following part number: V000042110.

2. Defective onboard memory

Here’s another common problem – bad onboard memory. This memory is integrated into the motherboard and if it goes bad you’ll have to replace the entire motherboard.
If your laptop starts with some weird characters or lines of dots on the screen, most likely you have a faulty onboard memory. If you test the laptop with an external monitor, you’ll see the same defective video on the external monitor too. You can test the onboard memory with Memtest86+ utility. Remove any external RAM modules and run the memory test. If the onboard memory fails, you’ll have to replace the motherboard.
The integrated memory module is located close by the memory extension slot, under the foil.
Bad onboard memory

UPDATE: If you have bad memory, you should read this comment.

3. Last but not least – power jack issue.

With Satellite A60 and A65 notebooks this problem is not as common as with Satellite M30X, M35X, A70 and A75, but it’s still a problem. Overtime, the power jack might get loose and the positive pin stops making a good contact with the motherboard anymore. As a result, the laptop switches to the battery power even though the power adapter is still plugged in. Usually you can temporally fix the problem by adjusting the power adapter plug on the back of the laptop, but after some time the problem reappears.
In this case you’ll have to disassemble the laptop, remove the motherboard and resolder the power jack.
Loose power jack

Do you experience the same problems or you have another issue with your Satellite A60 or A65 notebook? Please share your experience.

Instructions for replacing laptop power jack yourself

432 Responses

  1. Jerry,
    Rut the memory test, it’s possible that Windows will not install because of bad memory.

  2. great site for A60/a65. I gotta a strange problem. I installed a new toshiba hard drive and booted the restore CD. Everthing loads and than the screen pops a message “Please wait”. Than nothing. I booted an XP install disk and everything loads OK. Than I get “Starting Windows” and nothing else happens. I’ve loaded the latest BIOS, the fan was replaced so it’s not overheating. BIOS shows harddrive is OK. I have another harddrive and the same thing happens. Both drives run OK in other machines.

  3. roberto,

    my Toshiba a60 turns on well and in a few minutes later the screen gets dark.

    How dark the screen is? Is it still possible to see a very dim image on the screen? If yes, most likely you have a faulty screen inverter board and have to replace it. The inverter board is located under the LCD bezel and it works as a power supply for the backlight lamp. When inverter fails, the backlight fails too.

  4. my toshiba a60 turns on well and in a few minutes lster the screen gets dark. I have no idea of what is wrong.
    Please help if you know a solution


  5. steve megyery

    Next time I switched the laptop on the “missing dll file” message was there. I will try to desolder the memory chips and get a dimm for the spare slot.

    Does anybody know if you can replace the onboard chips with standard memeory chips?

  6. steve megyery

    I have a toshiba satellite pro a60. It was seriously overheating for ages then cutting out (due to heat). I then got the missing dll errors which I now know are caused by melting memory.
    I carried out memtest86 with bootable cd and found memory errors all above 137.1MB.
    I somehow managed to get the laptop up and running and changed the boot.ini file to maxmem=137. it seems to be working but I havent really tested it for more than 5 minutes.

    1 question though. Can’t you simply take the 8 memory chips off the motherboard and solder some new ones (carefully) on. Surely they will be standard chips??

  7. I was really happy to find this forum. I have an A65 that had the lines across the screen. Upon reading the earlier comments, I removed what I thought was all the onboard RAM. But I thought the 4 chips on the bottom of the motherboard were all the chips. After reassembling the laptop, I had the same problem. Then upon reading all the post, I realized there were 4 more chips on the top of the board. I removed those last night. I have a 256MB chip in the external slot. But now the laptop won’t even POST. The screen never turns on. Is it confused because of the missing RAM it would have used for video? Or maybe I just accidentally fried a transistor while desoldering… I’d appreciate any insight anyone might have.

  8. I have Toshiba model Satellie A60. I haave a problem that when I turn on the power switch it does’nt start and there is no display. Few days before having this problem, it used to show my 40G hard is full but I have hardly 1G data. Is it a virus proble? How can I fix this? I have tried cycling the power several times.

  9. Hey Daniel,
    Thank you for your comment. I mentioned it in the post. I don’t want this information to get buried.

  10. Edmond Facho

    I have a Toshiba Satellite A 60 which works on the battery but does not work on the AC adaptor. It is too costly for me to replace the mother board (It has a problem). i want to charge the battery using a home made charger.
    I don’t know to which of the battery terminals i should give power supply to charge the battery & i don’t know which of the battery terminals are for the supply current.
    Please tell me how to connect the battery to a home made battery charger.

    Please help me.

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