Toshiba Satellite A60 and A65 problems

posted in: Toshiba Problems | 432

Let’s talk about problems typical for Toshiba Satellite A60 and A65 notebooks. Do you own one of these laptops? Is it working fine for you?
Here are some typical issues I’ve notices with this model.

1. First of all – overheating
Does your laptop shuts down without any reason when you ran CPU intensive programs? If yes, then most likely it happens because the laptop overheats. It happens because overtime the heatsink gets clogged with dust. A layer of dust collects between the cooling fan and the heat sink (dashed line on the picture) and heat produces by the processor gets trapped inside the laptop. As a result of that, the processor overheats and the laptop shuts down.
Clogged fan

There are two different way to clean the heat sink and fan in these models:
– Buy a can of compressed air or find an air compressor and blow off the heat sink through the air intakes on the bottom of the laptop.
– Remove the keyboard¬†and you’ll get an access to the cooling fan. Blow off dust from the fan and the heat sink.
In some cases the laptop overheats because of defective cooling fan. The fan should start working as soon as you power up the laptop. If the fan will not star, most likely it’s bad and must be replaced. You can find a new heat sink cooling fan for Satellite A60 and A65 notebooks by the following part number: V000042110.

2. Defective onboard memory

Here’s another common problem – bad onboard memory. This memory is integrated into the motherboard and if it goes bad you’ll have to replace the entire motherboard.
If your laptop starts with some weird characters or lines of dots on the screen, most likely you have a faulty onboard memory. If you test the laptop with an external monitor, you’ll see the same defective video on the external monitor too. You can test the onboard memory with Memtest86+ utility. Remove any external RAM modules and run the memory test. If the onboard memory fails, you’ll have to replace the motherboard.
The integrated memory module is located close by the memory extension slot, under the foil.
Bad onboard memory

UPDATE: If you have bad memory, you should read this comment.

3. Last but not least – power jack issue.

With Satellite A60 and A65 notebooks this problem is not as common as with Satellite M30X, M35X, A70 and A75, but it’s still a problem. Overtime, the power jack might get loose and the positive pin stops making a good contact with the motherboard anymore. As a result, the laptop switches to the battery power even though the power adapter is still plugged in. Usually you can temporally fix the problem by adjusting the power adapter plug on the back of the laptop, but after some time the problem reappears.
In this case you’ll have to disassemble the laptop, remove the motherboard and resolder the power jack.
Loose power jack

Do you experience the same problems or you have another issue with your Satellite A60 or A65 notebook? Please share your experience.

Instructions for replacing laptop power jack yourself


432 Responses

  1. hanoga,

    it is dead completely and there are no lights whatsoever

    Check the AC adapter first. It’s possible that your AC adapter died while the laptop was working and now it will not start at all because the battery has no power.
    Could be just a bad adapter.

  2. it is dead completely and there are no lights whatsoever

  3. hanoga,

    Unplug the AC adapter, remove the battery and push on the power button for a few seconds. After that plug the AC adapter.
    Can you see the power LED? Does the laptop make any noise when you turn it on?
    Is it dead completely and there are no lights whatsoever?

  4. i have a toshiba equium a60-173
    i was updating the bios with the file in toshiba support
    and the laptop was frozen with the fans work with a large sound and then i take the charger out and the battery to stop the laptop after that the laptop is dead nothing works no power or lamps or any thing what shall i do ,thanks for your help

  5. i have an toshiba a65-s126. my nephew was messing around with my computer and screwed up my bios. now when i try to boot my computer i get a bios password. is there a way to clear this out other than switching out the bios chip from a dead motherboard or will i end up having to buy a new one.

  6. xkoolrod

    I have two Toshiba laptops. A60-159 and A65-S126. Picked up the A65 on ebay for cheap because it was missing a HD. When I received it, I tried booting and it did great until it came to needing the OS. I took unit apart to install the HD caddy. After reassembly and installing the HD, I attempted to boot system. At power up, there was one long beep tone for about 2-3 seconds then it powers off. Please advise. Thanks

  7. Hello

    Until this morning my A60 laptop had been working perfect. There was no problems when I switched it off last night but when I tried to power it up this morning, windows would not start even in safe mode. It kept giving the same error messages ntfs.sys and isapnp.sys corrupt.

    Googling the problem indicated possible memory problems and testing the system with memtest+86 revealed 1000s of errors and no passes.

    Surely the entire bank of RAM cannot go completely bad overnight ?

  8. Darthmatch

    I had two Prolems on the A60. My Mom got this laptop, but after a short time it got so hot that it powered off. So it came into a box and slept there for years. But last month i found it again and began to repair it. There where 2 big problems. The fan of the graphics card was broken so i had to take an old fan of a graphics card and cut it right :D so that it fit. The power for the fan i got from the near USB hub (Fan is also on when laptop is in standby!). The second Problem was the fan of the cpu which was full of dust. So i took it out and disassemblyed the fan out of the heat sink. Than i was able to wash it so that it was clean. Now the Laptop works fine.

    Sorry for my bad English im German ;)

  9. Are both fans supposed to run continuously when the laptop is turned on? There are two fans but I can’t tell in your article if one or both are supposed to run continuously when the laptop is powered on. Thanks!

  10. C Bitner

    I was wondering if anyone has any experience replacing the ATA6 IDE hard drive that came stock with my A65-S1065 system with a SATA HDD using an IDE to SATA converter. Is there enough room to house the converter in the HDD bay? If someone has done this, did it work? I’d like to replace the 4200rpm drive with a 7200rpm SATA drive

    Most of the IDE-SATA adapters are driverless, but I’m not sure if the BIOS on the A65-S1065 will allow or recognize a SATA drive.

    Any thoughts would be appreciated.

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